Overview
The Accidental Counsellor course builds practical communication skills for people who find themselves supporting others through difficult conversations - often unexpectedly and without formal training.
Whether someone is experiencing stress, relationship challenges, emotional distress, or feeling overwhelmed, this course helps participants respond calmly, respectfully, and appropriately, while maintaining clear personal and professional boundaries.
The focus is on listening well, responding with confidence, and knowing what helps - and what doesn’t - in everyday support conversations.
What you will learn
Participants develop practical skills in:
- Listening with empathy and purpose
- Responding to emotional or challenging conversations
- Recognising common communication blockers
- Understanding personal triggers and emotional responses
- Maintaining healthy boundaries while being supportive
Key learning outcomes
By the end of the course, participants will be able to:
- Use clear, effective communication skills in emotionally charged situations
- Respond to distress with confidence and structure
- Recognise when and how to guide someone toward additional support
- Understand common patterns in emotional and behavioural responses
- Apply self-care strategies to sustain wellbeing in demanding roles
Who this course is suited to
This course is valuable for:
- Staff in people-facing roles
- Educators and support staff
- Community workers and volunteers
- Anyone who regularly supports others through conversation
Date and Time
3 and 6 November 2026 (2 x afternoon sessions)
1:00 pm – 5:00pm (HKT) on both days
(8 hours - Split in 2 days)
Delivery: Online (Zoom)
One registration covers both sessions, and attendance on both dates is required.
Booking Link: https://www.eventbrite.hk/e/accidental-counsellor-online-course-2-x-4-hour-sessions-tickets-1995891016759?aff=oddtdtcreator
Group size
Maximum 15 participants
Group bookings
We also offer this course as a dedicated session for your teams.
Options include:
• In-person delivery (in-person or online)
• Tailored sessions based on your context
Enrolment and enquiries
For group bookings or enquiries:training@positivewellbeinghk.com
https://positivewellbeinghk.com/
