Positive Wellbeing Privacy Policy

Positive Wellbeing Limited (“we”, “our”, “us”) is committed to protecting your privacy and handling personal data with care, clarity and respect. This Privacy Policy explains how we collect, use, store and protect personal data when you interact with our website, services and training activities.

This policy is written in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and reflects current best practice for wellbeing, education and workplace training organisations.

1. Scope of this policy

This Privacy Policy applies to personal data collected through:

  • Our website and online enquiry forms
  • Booking requests and consultations
  • Training enrolments and course participation
  • Online and in-person training delivery
  • Communications via email, phone or messaging platforms (including WhatsApp)
  • Feedback, evaluations and post-training follow-up

By using our website or engaging with our services, you acknowledge that your personal data will be handled in accordance with this policy.

2. What personal data we collect

We collect only personal data that is relevant and necessary for our work. This may include:

  • Name, job title and organisation
  • Contact details (email address, phone number)
  • Course enrolment and attendance records
  • Training participation and certification records
  • Consultation or enquiry details you choose to share
  • Feedback, evaluation responses and survey data
  • Communication preferences
  • Basic technical data when you visit our website (such as IP address, browser type and pages visited)

We do not intentionally collect sensitive personal data unless it is directly relevant to the service being provided and shared knowingly by you.

3. How we collect personal data

Personal data is collected when you:

  • Submit an enquiry or contact form
  • Request or book a consultation
  • Enrol in or attend training
  • Communicate with us by email, phone or messaging platforms
  • Participate in feedback or evaluation activities
  • Use our website

Where required, we collect personal data directly from you and with your knowledge.

4. How we use personal data

We use personal data for the following purposes:

  • Responding to enquiries and consultation requests
  • Delivering training, courses and related services
  • Managing enrolments, attendance and certification
  • Communicating important service-related information
  • Improving our training, services and website
  • Meeting legal, regulatory and administrative requirements

We do not use personal data in ways that are unrelated to these purposes.

5. Direct marketing

We may send you information about our training, events or services that may be relevant to your professional interests.

You may opt out of receiving marketing communications at any time by:

  • Using the unsubscribe link in our emails, or
  • Contacting us using the details provided below

Service-related communications (such as course logistics or certification information) will still be sent where necessary.

6. Sharing personal data

We treat personal data as confidential. We may share personal data only where necessary, including with:

  • Our staff and facilitators who need the information to perform their roles
  • Trusted service providers that support our operations (such as email systems, booking tools, online learning platforms or video conferencing services)
  • Professional advisers or partners where relevant to service delivery
  • Regulatory authorities, courts or law enforcement bodies where required by law

We do not sell or rent personal data to third parties.

7. Data storage and security

We take all practicable steps to protect personal data from unauthorised or accidental access, use, loss or disclosure. Measures include:

  • Secure digital systems and controlled access
  • Use of reputable third-party platforms with appropriate safeguards
  • Limiting access to personal data to authorised personnel only

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

8. Cross-border data handling

As we deliver services across Hong Kong and the Asia Pacific region, personal data may be processed or stored outside Hong Kong where necessary for service delivery or system hosting.

Where this occurs, we take reasonable steps to ensure that personal data is handled in a manner consistent with this Privacy Policy and applicable data protection standards.

9. Cookies and website analytics

Our website uses cookies and similar technologies to support basic functionality and to understand how visitors use our site.

This information helps us improve website performance and user experience. Cookies do not provide us with personally identifying information unless you choose to provide it.

You can adjust your browser settings to manage or disable cookies if you prefer.

10. Access, correction and consent

You have the right to:

  • Request access to personal data we hold about you
  • Request correction of inaccurate or incomplete personal data
  • Withdraw consent for certain uses of your personal data

Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe.

11. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

12. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or practices. The most current version will always be available on our website.

13. Contact us

If you have questions about this Privacy Policy or how your personal data is handled, please contact us:

Positive Wellbeing Limited
Email: training@positivewellbeinghk.com


Last updated: December 2025