Accidental Counsellor is a practical skills-based course designed for employees who often find themselves supporting colleagues, clients or customers in moments of stress or emotional difficulty. Participants learn how to respond safely, listen with clarity and offer appropriate next steps — without taking on responsibilities beyond their role.
Workplaces frequently encounter situations where someone expresses frustration, distress or pressure during a conversation. Employees naturally want to help but may feel unsure how to respond, how to remain steady or where their boundaries begin and end.
Accidental Counsellor provides a clear, structured approach to short, supportive conversations in workplace settings. The course strengthens confidence, communication skills and appropriate decision-making, helping staff respond with clarity while maintaining healthy boundaries.
Participants develop practical skills they can use immediately, including:
🗸 Listening techniques that reduce misunderstandings and support calmer communication
🗸 Recognising signs that someone may be struggling or becoming overwhelmed
🗸 Responding with clear, steady and supportive language
🗸 Knowing when a next step is needed and how to encourage appropriate help
🗸 Maintaining healthy personal and professional boundaries during challenging conversations
Training is inclusive, practical and grounded in real workplace settings.
Suitable for staff across roles who frequently interact with colleagues, customers or service users and want structured, confident approaches to supporting others during challenging moments.
Still deciding what’s right for your team?
WhatsApp us with any questions! → +852 98402917
Or email us at training@positivewellbeinghk.com
